If you are not completely satisfied with your online purchase, it is possible to send it back for an exchange or a credit note, within 15 days of the date of purchase.
The item must be returned in its original condition, new (never worn or not opened) and with all labels, including a note explaining the reason for the return. Shipping and handling charges are non-refundable.
All jewelry, intimates, swimwear and items on sale are final sales and can not be returned. We are not responsible for packages lost or sent to the wrong address.
Here is the address for the returns:
Attn: Online store return
5127 Sherbrooke Street West
Montreal, Quebec H4A 1T1
Returns are made upon receipt of the goods. You will receive an email confirmation when your return will be approved, along with the details how to use your credit note.
We reserve the right to refuse a return or exchange if the goods do not meet our return policies.
Whenever possible, it will be our pleasure to help with your special requests.